Shipping Policy – Basaè Naturals

At Basaè Naturals, we are committed to delivering your handcrafted skincare products with care and efficiency. As a small-batch producer based in Fourways, Johannesburg, we ensure that every order is processed with love, precision, and respect for nature’s timing.

🚚 Shipping Locations

We currently ship to:

• All provinces in South Africa

• Selected international destinations (please email us to confirm if we ship to your country)

For international orders, please contact us at basae.naturals@gmail.com before placing your order.

⏱ Processing Time

All products are handmade in small batches, so please allow:

• 1–2 business days for processing regular orders

• 2–4 business days for custom or high-volume orders

Processing time begins once payment is confirmed. You will receive a notification when your order is shipped.

📦 Delivery Timeframes

We use reliable courier services (e.g., The Courier Guy, PUDO, Aramex) to ensure fast and secure delivery.

Estimated delivery times:

Please note that delivery timelines may vary due to courier delays, public holidays, or external factors.

💰 Shipping Costs

Shipping fees are calculated at checkout and depend on your location and order size.

Occasionally, we offer free shipping promotions. Follow us on Instagram or TikTok: @basae.naturals to stay updated.

📬 Order Tracking

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track your parcel directly through the courier’s website.

⚠️ Delivery Issues & Delays

We are not liable for:

• Delays caused by the courier service

• Incorrect shipping addresses entered during checkout

• Unclaimed packages or failed delivery attempts

If your package is returned to us due to incorrect address or non-collection, you may be charged a reshipping fee.

🧴 Eco-Friendly Packaging

We care about your skin and the planet. Your order will be packaged using recyclable and eco-conscious materials where possible, without compromising safety.

📞 Need Help?

If you have any questions or concerns about your delivery, please contact us:

📧 Email: basae.naturals@gmail.com
📞 Phone/WhatsApp: +27 81 568 7681
📍 Location: Fourways, Johannesburg, South Africa

Thank you for choosing Basaè Naturals, where beauty meets nature with care and intention.