Warranty Policy – Basaè Naturals

At Basaè Naturals, we are committed to creating high-quality, handcrafted skincare products made with natural ingredients and a healing-first philosophy. Every product is carefully crafted in small batches in Fourways, Johannesburg, South Africa, with love and integrity. Your satisfaction is very important to us, which is why we offer a limited product warranty as outlined below.

1. Scope of Warranty

This warranty applies exclusively to products purchased directly from our official store:

Basaè Naturals
📍 Location: Fourways, Johannesburg, South Africa
📞 Phone: +27 81 568 7681
📧 Email: basae.naturals@gmail.com
📱 Instagram & TikTok: @basae.naturals

We do not provide warranty coverage for products bought through unauthorised sellers or third-party marketplaces.

2. Warranty Coverage

We offer a 14-day limited warranty from the date of product delivery. This covers the following:

• Products damaged during delivery

• Manufacturing defects (e.g., broken seals, faulty packaging)

• Incorrect item(s) shipped

Exclusions (Not Covered):

• Allergic reactions or sensitivities (we recommend patch testing before full use)

• Dissatisfaction with scent, color, or texture

• General results or expectations not met

• Damages caused by misuse, storage issues, or external factors

• Claims made after the 14-day window

3. How to Submit a Warranty Claim

To initiate a claim within the 14-day warranty period, please send an email to:

basae.naturals@gmail.com

Include the following details:

• Your full name

• Order number

• Date of purchase

• Photos of the product and packaging (clearly showing the issue)

• A brief description of the problem

Our team will respond within 2–3 business days after assessing your request.

4. Resolution Options

If your claim is approved, we will offer one of the following resolutions based on product availability and issue type:

• A replacement of the affected product (at no extra cost)

• A store credit equal to the value of the item

• A full refund to your original payment method (if applicable)

Please note that store credit and refunds will only be issued once the issue is verified and approved.

5. Shipping Costs

If the issue is due to a mistake on our part (wrong item, damaged product, etc.), we will cover the return or reshipping costs.

If the issue does not qualify under warranty, customers will be responsible for any applicable shipping fees.

6. Disclaimer

Our products are made with natural, plant-based ingredients and are formulated with care for even the most sensitive skin. However, since every individual’s skin is different, results may vary, and we do not guarantee specific outcomes. Please read ingredient labels carefully and perform a patch test before full use. Consult a healthcare provider if you are unsure about any product.

If you have further questions or concerns, don’t hesitate to reach out to us via:

📧 basae.naturals@gmail.com
📞 +27 81 568 7681
📍 Fourways, Johannesburg, South Africa

Thank you for trusting Basaè Naturals. Your skin deserves grace, healing, and purity.