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At Basaè Naturals, we are committed to delivering your handcrafted skincare products with care and efficiency. As a small-batch producer based in Fourways, Johannesburg, we ensure that every order is processed with love, precision, and respect for nature’s timing.
We currently ship to:
All provinces in South Africa
Selected international destinations (please email us to confirm if we ship to your country)
For international orders, please contact us at basae.naturals@gmail.com before placing your order.
All products are handmade in small batches, so please allow:
1–2 business days for processing regular orders
2–4 business days for custom or high-volume orders
Processing time begins once payment is confirmed. You will receive a notification when your order is shipped.
We use reliable courier services (e.g., The Courier Guy, PUDO, Aramex) to ensure fast and secure delivery.
Estimated delivery times:
| Destination | Estimated Delivery |
|---|---|
| Johannesburg & Gauteng | 1–2 business days |
| Other SA Provinces | 2–4 business days |
| Rural/Outlying Areas | 4–7 business days |
| International | Varies by destination |
Please note that delivery timelines may vary due to courier delays, public holidays, or external factors.
Shipping fees are calculated at checkout and depend on your location and order size.
Occasionally, we offer free shipping promotions. Follow us on Instagram or TikTok: @basae.naturals to stay updated.
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track your parcel directly through the courier’s website.
We are not liable for:
Delays caused by the courier service
Incorrect shipping addresses entered during checkout
Unclaimed packages or failed delivery attempts
If your package is returned to us due to incorrect address or non-collection, you may be charged a reshipping fee.
We care about your skin and the planet. Your order will be packaged using recyclable and eco-conscious materials where possible, without compromising safety.
If you have any questions or concerns about your delivery, please contact us:
📧 Email: basae.naturals@gmail.com
📞 Phone/WhatsApp: +27 81 568 7681
📍 Location: Fourways, Johannesburg, South Africa
Thank you for choosing Basaè Naturals, where beauty meets nature with care and intention.
We’ll email you a voucher worth R10 off your first order over R50.
We’ll email you a voucher worth R10 off your first order over R50.
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